Advanced brand monitoring
Contextual social media monitoring: Move beyond keyword search to identify brand narratives and frames LLM brand mirrors: Track how LLMs view brands and discoverability Competitor narrative mapping: Compare how competitors are framed across medias and identify gaps Reputation early warning: Spot emerging narratives before they trend Weak signal detection: Leverage context to identify early indicators of future trends before they hit the mainstream
Enterprise integrations
Smart wiki: Link all internal data sources and systems to create a live intelligence layer to leverage existing data Workflow automations: Streamline and automate current manpower intensive and repetitive tasks Narrative quantification: Transform unstructured insights into measurable metrics for easy tracking Context to action models: Automatically suggest tailored actions when key thresholds are hit Adaptive dashboards: User customizable dashboards for everyone in the organization From projects to products: Move from one-off projects to subscription-based revenue
Customer voice evolution
Integrated customer service: Conversational AI for customer service, integrated directly with CRMs and other tools Unified customer intelligence: Integrate all customer data sources and touch points for a holistic customer understanding Contextual experimentation: Safely test in-house how personas react to a variety of stimuli Synthetic focus groups: Run tests seeded by real data and continuously updated with real-time information Churn predictor: Identify leaving signals from unstructured internal or external data
Narrative risk monitoring
Misinformation tracking: Detect false or distorted narratives on social media and LLMs Narrative precision: Adjust for cultural and geopolitical sensitivity by identifying narrative differences by market Journey narratives: Map stories instead of segmenting customers by static demographics